Job Description

• Connect with existing customers from the expired pool and those about to expire to inform them about refinancing or closure using a predefined script.

• Enquire about customer requirements for refinancing effectively.

• Answer customer inquiries about products or the company related to refinancing and closure.

• Enter customer information accurately into the database.

• Process data and transactions efficiently using defined tools.

• Directly connect with field sales and the collection team as and when required.

• Maintain records of calls, sales notes, remark, or other useful information.

• Achieve sales targets and ensure closure of expired cases as per assigned hub or data.